Optimising From the Test Experience

Within the test experience you have the ability to fine tune your experience before you launch your Assistant.

When asking questions, you will notice icons appearing next to each of the responses provided. The below provides a guide to the different response types and how to optimise from them based on the buttons in the test experience.

Low Confidence Responses

This occurs when the Assistant has a low confidence level about the correct answer either because it does not have a Q&A to support the request, or a Q&A needs additional training material.

Step 1

Check whether there is an existing Q&A in your knowledge base that would answer the query.

• Go to the knowledge base and search using the 'magnifying glass' icon or by page using the navigation buttons at the bottom.

Step 2

No Q&A exists.

1. Click on the cog icon next to the low confidence message received in the test experience.

1. In the table, find the question entered that resulted in the low confidence message.

2. Open the Data source drop down on that line and select the document you would like to create a new Q&A from.

3. Click ‘Generate’

4. Studio will then present you with a new Q&A for approval. Edit, dismiss or Approve Q&A.

Once approved, Studio will add your new Q&A to your knowledge base.

To see your changes in the text experience, retrain your Assistant and reload the Test experience by clicking on the refresh icon in the top of the chat window.

Q&A exists

1. From the knowledge base page, click on the Q&A which answers your query

2. Scroll to the bottom of the Alternative User Inputs section

3. In the next blank text field, enter in the question you asked which returned a low confidence response

4. Click on ‘Save Q&A’

To see your changes in the text experience, retrain your Assistant and reload the Test experience by clicking on the refresh icon in the top of the chat window.

Wrong Responses

If you receive a response which is not correct and you believe could be answered by another Q&A, follow the below steps to reteach the Assistant.

1. Go to the knowledge base and search using the magnifying icon or by page using the navigation buttons at the bottom.

2. Click on the Q&A which answers your query.

3. Scroll to the bottom of the Alternative User Inputs section.

4. In the next blank text field, enter in the question you asked which returned a low confidence response.

5. Click on ‘Save Q&A’

To see your changes in the text experience, retrain your Assistant and reload the Test experience by clicking on the refresh icon in the top of the chat window.

How do I change the feedback message?

1. Click on the ‘Enhance Assistant’ icon in the left-hand side menu.

2. In the ‘Enhance Assistant’ menu, click on the ‘Settings’ card.

3. In the Settings menu click on the ‘Feedback’ card

4. Click on ‘Feedback’ line item in the ‘Custom Replies’ table.

5. Edit your message in the ‘Response’ box in the right-hand pop out.

6. Click on ‘Save Replies’

7. Before exiting the Feedback page, click on ‘Save Extension’.

To see your changes in the text experience, retrain your Assistant and reload the Test experience by clicking on the refresh icon in the top of the chat window.

How do I edit responses?

To edit an answer, click on the pencil icon next to the response returned in the Text Experience.

1. In the edit Q&A page, scroll down to the ‘Response’ section.

2. Edit your answer in the response text box.

3. Click on Save ‘Q&A’

To see your changes in the text experience, retrain your Assistant and reload the Test Experience by clicking on the refresh icon in the top of the chat window.

How do I change the welcome message?

1. Go to Knowledgebase

2. Select ‘Manually Add Q&As’ and ‘Standard’ as the Q&A Type

3. Select ‘Conversational API – introduction’ in the ‘Types’ dropdown and remove the ‘User inputs’ field.

4. Type and edit your welcome message in the response text box.

5. Click on ‘Save Q&A’