Creating Folders

Folders and subfolders are a great way to organize your Q&As and help you to quickly find them when optimizing the experience.

Main Folder

To create a new folder and subfolder, click on the 'Manage Folders' button. In the right hand module, click on the 3 dots next to ‘Standard Folders’ and then ‘Create Folder’.

Enter the name of your folder and ‘Create Folder’.

Once you have created your folder it will appear in the list under ‘Standard Folders’.

Subfolder

To add a subfolder click on the 3 dots next to the new main folder name you have just created and then ‘Create SubFolder’. Enter the name of the Subfolder and then select ‘Create Subfolder’.

Once you have created your subfolder, it will appear under the Main Folder drop down.

Adding a Q&A to a folder

Adding a Q&A to a folder or subfolder can be done when creating a new Q&A or by editing an existing one.

To do this open the Q&A you want to assign and scroll down to the ‘Details’ module. In the folder, the box uses the drop-down menu to select the main folder you would like to assign the intent to. In the Sub Folder box use the drop-down menu to select the subfolder menu you would like to assign the Q&A to. If you have not created a subfolder within a folder, the Q&A will be assigned to unsorted.

Once you have made your changes, make sure that you select ‘Save Q&A’ before closing.