Import Intents

You can quickly add one or more Q&As to your knowledge base via a CSV file.

From the Knowledge Base page, click on the three dots next to 'Manually Add Q&As', and choose Import Q&As via CSV.

Download a CSV Template. For convenience, you can download a pre-configured CSV Template with the column headers needed. Click Download CSV Template to download the template file. You can also download this template by clicking here.

Edit a CSV File

Make a copy of the CSV Template file and rename it.

When adding Q&A data to the file please note the following –

• All column headers must be present

• Main Question and Response Text fields must contain values

• The Start Date and End Date fields must be in UK or System format (see format table below for more detail)

• The Start Date should not be a date after the End Date to avoid that Q&A being always inactive

• The Start Time and End Time fields' format must be hh:mmThe Alternative Inputs and Keywords fields can contain multiple values, separated by commas. This means that these values, currently, should not contain commas. Any values that do contain commas will be split

• If editing in Excel, the CSV file must be saved in UTF-8 encoding to ensure that extended characters (£, $ etc.) are uploaded correctly (Use the Save As option and select the CSV UTF-8 (comma-delimited) file type)

A full list of valid Q&A Field Formats is provided at the end of this section.

Upload a CSV File

Click Upload File to upload your Intents CSV file.

The files contents will be validated.

If all Q&As are valid they will be uploaded to the database and the intents added to the project's knowledge base. You will receive an email once the upload is fully complete.

If any field on any Q&A is invalid then the entire upload is rejected. All invalid fields will be listed to aid in troubleshooting the errors.