> For the complete documentation index, see [llms.txt](https://humley.gitbook.io/humley-studio/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://humley.gitbook.io/humley-studio/upload-and-approve-your-q-and-as/manually-adding-q-and-as.md).

# Manually Adding Q\&As

To manually add a Q\&A, go to the Knowledge Base page in your project and select the ‘Manually Add Q\&As’ button.

Next, select ‘Standard’ from the Q\&A types listed.

<figure><img src="/files/XotK1smvR2nJTXLZLrJ5" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**Terminology -**&#x20;

**Q\&A Type -** A Q\&A type sets how it behaves, how it is selected, and what the customer response will be like. There are 2 Q\&A types in Studio:&#x20;

* **Standard** - This is your question and response.&#x20;
* **Flow** - This is where you would like to guide a user down a specific route or capture information from them to deliver the desired outcome.&#x20;
  {% endhint %}

You will then be asked to allocate the Q\&A to the main and subfolder, for the time being, use the default settings, you can create and add the Q\&A to a folder afterwards. To find out more about creating folders, [click here](/humley-studio/upload-and-approve-your-q-and-as/creating-folders.md).

On the ‘Create New Q\&A’ page, complete the following sections:

1. **Main User Input** -  A main user input is the primary instruction or input by a user - essentially this is the more concise way a user might ask a question or submit a request, clearly stating the user’s intention.  *In Studio the Main User Input is displayed on the Q\&A page to help you quickly navigate your knowledge base. It is also displayed to users in multiple-choice responses from within the Conversational Assistant.*

<figure><img src="/files/GkFlmxJJto1eRavOQxue" alt=""><figcaption></figcaption></figure>

2. **Alternative User Inputs** - These are all the ways a user may phrase a query or a request and are used to help train your conversational assistant. It is important to note that you don’t need hundreds of Alternative user inputs for each Q\&A, Studio will use the information you have entered to seed it's understanding.

<figure><img src="/files/2vi7tO6dUuYtatHtj02j" alt=""><figcaption></figcaption></figure>

3. **Response** - A response is a message which is returned to the user following their question or query. This could be a simple answer, or it could be triggering a flow, a guided conversation to capture information from the user to provide a specific outcome or action. You can change the formatting, add links and videos using the toolbar.

<figure><img src="/files/ZLOPaHv6AKgPr5febcJS" alt=""><figcaption></figcaption></figure>

Once you have populated all the fields, select ‘Create Q\&A’. You will now see your new Q\&A in the Knowledge Base.&#x20;

### Other Elements of a Q\&A&#x20;

**Advance Options** - These allow a Q\&A response to be more flexible, allowing the addition of meta-data and videos.&#x20;

<figure><img src="/files/4Cg6W1I660rKL9eL1HOM" alt=""><figcaption></figcaption></figure>

* **Videos -** Add your video link to display in a response that a user would see in the final experience.

<figure><img src="/files/HU4NRIwStPgzETuwO86r" alt=""><figcaption></figcaption></figure>

* **Meta Data** - Meta Data provides information to Studio about the Q\&A - whether it needs to perform an action or display something. Typically, metadata is used to display buttons to users in the form of a ‘quick\_reply’.&#x20;

The 'quick\_reply' is linked by the value text to the main user input of the Q\&A you would like to return.

<figure><img src="/files/xDwiZnZCJuPY2tz2Fu8e" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://humley.gitbook.io/humley-studio/upload-and-approve-your-q-and-as/manually-adding-q-and-as.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
